Service Desk

{"xsrfToken":"d66bb23a-7094-47b7-960b-86c6bd06ae7c_2d35fe90355d550d9f9a0b03961d2ba6d29e8f54_lout","branding":{"id":"1","key":"vs","name":"Vercator Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/2","theme":{"headerBGColor":"#380037","headerLinkColor":"#ffffff","headerLinkHoverColor":"#5c055b","headerLinkHoverBGColor":"#5c055b","headerBadgeColor":"#5c055b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c6688404-9c54-4cde-91e1-c05afa4b5faa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODhmM2Q5MS03ZDZkLTQwNjYtYjY3YS0xNWQ0MzNkNzczMDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2Njg4NDA0LTljNTQtNGNkZS05MWUxLWMwNWFmYTRiNWZhYSI6WyJyZWFkIl19LCJleHAiOjE1NjA4NjQ5NDEsIm5iZiI6MTU2MDg2NDI4MX0.QGIblqCz8n3lwd4Z_GG7--3nW5i_2G8ebbilrrYeKCI&client=188f3d91-7d6d-4066-b67a-15d433d77308&mode=fit","logoId":"c6688404-9c54-4cde-91e1-c05afa4b5faa","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Correvate Help Centre","sharedPortalName":"Correvate Help Centre","userInitialAnnouncementHeader":"Help Centre Guide","userInitialAnnouncementMessageWiki":"Either search above for knowledge base articles from the user manual or click below to get help from Correvate's support team.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Correvate Help Centre","sharedPortalName":"Correvate Help Centre","announcementHeader":"Help Centre Guide","announcementMessage":"Either search above for knowledge base articles from the user manual or click below to get help from Correvate's support team.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/03ea23e7-a7c1-4139-8753-97a46fa2d829/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxODhmM2Q5MS03ZDZkLTQwNjYtYjY3YS0xNWQ0MzNkNzczMDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzZWEyM2U3LWE3YzEtNDEzOS04NzUzLTk3YTQ2ZmEyZDgyOSI6WyJyZWFkIl19LCJleHAiOjE1NjA4NjQ5NDEsIm5iZiI6MTU2MDg2NDI4MX0.AIudwphrKNGT3lo9L4VZ0SLPlvp1L1qkKWGvqnV1zNQ&client=188f3d91-7d6d-4066-b67a-15d433d77308&height=300&mode=fit","bannerMediaApiFileId":"03ea23e7-a7c1-4139-8753-97a46fa2d829","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"vs","projectId":10003,"serviceDeskId":1,"name":"Vercator Support","description":"Welcome! You can raise a Vercator Support request from here.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://correvate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing, pricing or billing.","icon":10483,"iconUrl":"https://correvate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[1],"key":""},{"id":"15","name":"Error log","descriptionHtml":"","callToAction":"Error log","introHtml":"The log file indicates there has been a problem with the software.","icon":10458,"iconUrl":"https://correvate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://correvate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://correvate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://correvate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://correvate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://correvate.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[2,1,3,4,5,6,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c96f8c3a-f51c-3d26-a67f-8af1c71eccb0","appLinkName":"System Confluence","appLinkUrl":"https://correvate.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Vercator Support","spaceUrl":"https://correvate.atlassian.net/wiki/spaces/SUP"},"labels":[],"projectKey":"VS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"Guide","userLanguageMessageWiki":"If you would like to contact us please pick an option below.","defaultLanguageHeader":"Guide","defaultLanguageMessage":"If you would like to contact us please pick an option below.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Correvate Help Centre","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://correvate.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}